As we begin a new year, as an industry it’s a great opportunity to reflect on the year just gone and analyse how we did and how we can improve – and how better to do that than with the 2023 Customer Experience Survey?

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As we enter our 25th anniversary, Leisure-net is evolving to our new name Active-Insight. Nearly 25 years ago, Mike Hill set up Leisure-net to help improve the “insight” of the active leisure sector, supporting partners to understand their customer needs and create excellent customer experiences in the new ‘online age’. Leisure-net grew through partnerships with … Read more

Leisure-net has secured funding through the New Anglia Growth Through Innovation Fund to develop a platform designed to help operators design, measure and manage their new member onboarding process. Leisure-net has been supporting operators across all sectors measure and manage their customers experience with a variety of online customer experience management platforms; e-Focus for 24 … Read more

Active-net returned to it’s home in Eastwood Hall Notts on the 29 and 30 March 2023 bringing together the active leisure sector’s leading suppliers and operators from all over the UK and Europe. The two day annual event is the UK’s leading buyer and supplier networking event with over 140 delegates enjoying keynote panel sessions … Read more

This year, the keynote and one of our three breakout sessions is available to view for free via Live-Stream. With special thanks to HCM for their support, we will be live from 9.30am Wednesday 29 March from Eastwood Hall, Nottingham streaming direct to wherever in the world you may be. To view, follow this link … Read more

This March active-net is extending its support to the active leisure industry through introducing the opportunity to view the keynote panel and breakout session via live-stream. A sell-out event for buyers and nearing capacity for suppliers, active-net is committed to sharing industry best practice to help drive the active leisure industry forwards and is delighted … Read more

Costs of living are constantly rising resulting in consumers rapidly adjusting their behavior in many aspects of their lives. Combine this with the rising energy costs facing leisure providers, Leisure-net have compiled a report to understand how sensitive consumers are to the undeniable price rises in membership that consumers will be faced with. Considered a … Read more