The key to creating long-term, raving fans is effective onboarding.
The perfect way to get a real insight into what your customers are thinking, in real time.
Collecting post-event information, member induction, general user opinions or opinions on projects.
Net Promoter Score
Benchmarking your business against competitors through just one single question.
sales-Focus is our new Customer Enquiry Management Tool.
Active Insight is the leading supplier of staff attitudinal surveys to leisure operators.
swim-Focus is our answer to customer enquiry management.
visit, email & call-Focus
Improve your call, visit and face-to-face customer interactions.
Track actions and interactions from the point of cancellation, submission and retention.
Nomination scheme aimed to motivate and inspire your staff to deliver better customer service.
eFocus Development Update
Opportunity to tender for the development of a new onboarding concept.