Manage & Log Inbound Enquiries
sales-Focus allows you to effectively manage incoming membership enquiries, logging important data and stats about staff and customer interaction to ensure the best possible service is on offer. You can use the data to create bespoke reports around customer enquiries to give you a greater picture of where a higher number of enquiries come in from, or to work out where needs a greater push in order to encourage more enquiries.
sales-Focus is our newest addition to the Customer Insight Platform.
sales-Focus was created as a response to research carried out by Lesley Aitken of Nurturing Skills in partnership with existing clients. Lesley’s research around response times for online membership enquiries resulted in some surprising results, click here for the infographic.
Want to know more?
Talk to one of our friendly staff now about our sales-Focus service.