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The best determinator of customer satisfaction is staff satisfaction


Staff attitudinal surveys to leisure operators

Staff will deliver great customer service if they are trained appropriately, well motivated and valued.

Active Insight is the leading supplier of staff attitudinal surveys to leisure operators, and we have developed national industry benchmarks for key indicators such as satisfaction with training and employer recommendation levels. staff-Focus is delivered online, making surveys paperless and anonymous; so not only are these a cost effective way to deliver surveys, they are also more environmentally friendly.

We often achieve a minimum of a 70% completion rate and provide analysis based on site and job role.

We firmly believe that understanding the attitudes and perceptions of your staff around such things as customer service, leadership, delegation and health and safety is an essential pre-requisite to a developing a customer centric service culture.

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Talk to us now about our staff-Focus service.

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