There is a difference! Read on to hear David’s thoughts following a brief break away…

I recently had the please of a couple of days away in a brand new treehouse! It was stunning, deep in the woods, all mod cons, 5 other dwellings, individually designed. The peace, quiet and exercise on the balcony (yes I took a dumbbell) was fantastic.

We were met by the owner and designer of these dwellings who walked us to our treehouse to gauge our reaction and tell his story. Great touch.

As you would expect the conversation quickly turned to the experience he was creating and for the need to spread the word and generate business and occupancy, weekends are full for 3 months, mid week another story.

We talked about operating procedures, employing team members, culture, sharing the story and ethos and the environmental impact of the accommodation and EV (free) charging.

The owner stated that he wanted feedback, good, indifferent or bad as he wanted to really create an experience.

The positives were incredible – the quality of the chopping knives (I love a good knife) cutlery, crockery, bedding (we have ordered a set) and furnishing was excellent. The small tablet that provided guides on the coffee machine, heating, WiFi and local attractions was excellent.

There were some small additions – making sure the bath tap that also operated the over head shower was left on bath fill mode rather than shower may have saved a clothed shower!

Ultimately the owner craved feedback to improve, reviews and word of mouth will come later and be so much more powerful if feedback is listened to and actioned.

Reviews are brilliant the help like minded people find what they are looking for, feedback (when actioned) enhances the experience for all, retains existing customers who will always promote the business to others.

Reach out to Jules to discuss how our Customer Experience platforms open up the opportunities to collate and act on feedback which leads to raving reviews.