Managing Customer Experience

Workshop outcomes

• Get a clear overview of key customer experience touch points
• Understand the key “dos” of customer experience management
• How to measure the customer experience
• Align your customer experience goals to your services mission, vision and values

Who will benefit from attending?

• Front of house supervisors
• Sales team managers
• Middle managers delivering sport and activity services
• Ambitious duty managers looking to highlight the skillset improvements they need to make to progress in their careers.

To view the full content that the course will include – Download our PDF below: