Within the Engage suite of products, we can support your business with:
Feedback Focus
Feedback Focus is the perfect tool to gather and analyse valuable insight from your customers, in real time! Using a suite of feedback forms allows you to collect impressions from your customers in real time across your product, activity and service range. Having visibility of all the feedback data in place allows you to drill down into a site by site level, by activity category and by the hour, allowing you to take appropriate action for every compliment, complaint or opportunity for improvement. Have the gift of feedback right at your fingertips so that you can make key business and operational decisions quickly.
Net Promoter Score (NPS)
Net Promoter Score® is the one of the most recognised methods of benchmarking your business against competitors. NPS surveys allows you to quickly and easily get a finger on the pulse for measuring the loyalty of your customers. Gathering data from a number of sources, you can measure and benchmark your performance and key intervals.
CX Surveys
Customer Experience surveys are a flexible way to gather actionable intelligence from key audiences. Our platforms can offer almost any combination of question type or style to suit your needs and inform business decisions.
Staff NPS
Understanding the thoughts and feelings of your team is just as important as understanding your customers. Organisations are driven by brilliant people, sit is important to keep your team happy, motivated and valued at all stages in their career. Active Insight is one of the leading suppliers of staff attitudinal surveys to leisure operators, developing national industry benchmarks for key indicators such as satisfaction with training and employer recommendation levels. Staff NPS is delivered through online surveys, making surveys paperless and anonymous; so that you get open and honest feedback to drive your organisations culture and strategy forward.
