Discover What Your Customers Are Really Saying
Every day, customers share their experiences through online reviews and social media, often without ever giving that feedback directly to you.
Reputation Index brings those conversations together, helping you understand what customers are saying, how they feel and what’s driving their experience.
Go Beyond Scores and Star Ratings
Knowing your reputation score is useful, but understanding what’s behind it is where the real value begins.
Reputation Index analyses publicly available customer feedback from sources including Google Reviews and Facebook to identify sentiment, recurring themes and the topics influencing positive and negative experiences.
Instead of simply seeing “our score has gone down,” your teams can understand what customers are talking about and why, making insight much easier to act upon.
Listen. Understand. Act.
Reputation Index helps you:
- Spot problems sooner — uncover recurring issues that could be missed when reviews are considered individually.
- Discover what customers love — identify the people, services and experiences creating positive sentiment.
- Save valuable management time — bring feedback together instead of manually checking multiple channels and analysing hundreds of comments.
- Compare locations — see differences in sentiment and identify emerging issues and strong performance across individual sites.
- Track your reputation — understand whether customer perception is improving, declining or remaining consistent.
- See the bigger picture — combine unsolicited online conversations with measures such as NPS, CSAT, CES and survey feedback.
More Than Another Dashboard
Reputation Index is designed for CX and operational teams, not technical experts. It brings relevant online feedback together and turns large volumes of individual comments into understandable, actionable insight.
And with Active Insight, the value goes beyond the technology. Our customer experience expertise helps you move from:
What are customers telling us? → Why does it matter? → What are we going to do about it?
Discover how Reputation Index could help you identify issues earlier, protect retention, improve customer experience and understand what your customers value most.
Complete the form below and our team will be in touch to have a more in depth conversation about how Reputation Index could support your business.
