What is a CX Roadshow?
An Active Insight CX Roadshow is a series of local events focused on customer experience (CX) and employee engagement. Each session combines:
- Expert insights – learn from our team about the latest CX trends, research, and best practices.
- Practical workshops – interactive sessions that help you translate ideas into real-world actions.
- Tools & approaches – discover new ways to capture customer feedback and turn it into measurable improvements.
- Open communication – get the whole team engaged in creating an improved customer experience, which brings much more passion and engagement that simply handing your team a strategy full of pages.
Why Attend?
- Accessible & convenient – our team will come to you and deliver your session on site so that they are easily accessible for the team. We can also deliver multiple sessions across the day to ensure that your teams can attend around their working patterns.
- Action-oriented – walk away with ideas and techniques you can apply immediately.
- Tailored to you – each roadshow is built around local business challenges and sector-specific insights.
- Cost-effective – benefit from high-value expertise without the travel costs of a national conference.
Who Are they For?
The CX Roadshow is ideal for:
- Business leaders who want to strengthen customer loyalty.
- The team that deliver your customer experience, that’s everyone from your reception team, sales team, fitness team and sports attendants.
- CX practitioners seeking practical, real-world strategies.
- Organisations looking for inspiration and proven approaches to deliver better experiences.
Discuss your needs with us
Contact info@active-insight.org for a personalised conversation about the opportunities to improve customer experience within your business.
“We recently benefited from a brilliant CX training session from Julie Allen, of Active Insight. Julie was an ex-staff member of ours and it was great to welcome her back to deliver a highly interactive session to reinforce the importance of delivering a consistently high level of service to all Sports Village users. We already take customer service training really seriously and train all staff on the service we expect them to deliver and, as a result, have an exceptional NPS score (averaging over 80 for the current financial year). Julie’s session has reinvigorated the team even further and we are already seeing the impact of our staff delivering even higher service levels, achieving our highest ever NPS of 92 in that month! I am confident that, following Julie’s training session, we will continue to deliver record-breaking NPS scores in 2025 and would highly recommend Julie as a trainer in CX for anyone looking to improve the service their staff can deliver to their users”.
David Connell, Director of Sport, University of Hertfordshire Sports Village
