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Onboard

Creating a great first experience for members is vital to long-term engagement and retention. A well-structured onboarding process sets the tone for the entire customer journey, helping new members feel welcomed, supported, and confident from day one. It’s a critical opportunity to build strong first impressions, ensure service consistency, and communicate your brand values.

By tracking outcomes and collecting feedback during this stage, operators can identify what’s working, address issues early, and continuously improve the member experience. A positive start doesn’t just increase satisfaction, it builds lasting loyalty.

What is Onboard?

Launching soon, Onboard is a digital platform which enables operators to create multiple new member onboarding journeys including surveys at key touch points to measure and help manage your new member’s experience.

Onboard measures 3 key areas for an effective onboarding experience:

  • Attendance
  • Experience – how happy are your members in the early stages of membership
  • Engagement
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If you would like to find out more about this service, please contact us!

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