Our Retain suite focuses on one key things, Retention. We want to provide a platforms that allows you to deliver and monitor every aspect of your retention journey to avoid silent cancellations that provide you with no real answers or valuable feedback.
Recovery Focus
Focused on proactively intervening at the point when a member may look to cancel, Recovery Focus tracks reasons that a member is considering leaving, gathering valuable insight into their experience and motivations providing actionable insight to signpost and retain your members through the Recovery Focus tool kits. Applying industry insight, best practice and implementing Recovery Focus, operators will be supported in designing the cancellation section of the customer journey to increase length of stay, improve overall retention rates and develop the customer experience.
Ensuring that you have consistency of processes, a high standard of service level, an appropriate allocation of staff resources and the opportunity for meaningful conversation all contribute to retention and recovery. Then having visibility of all the key metrics in one place gives you more power to make effective change and monitor the results.
