By submitting this form you are granting permission for us to communicate with you in relation to our Leisure-net, 4Global and Max Associates insight surveys and services. Thank you for your interest in our FREE 4 page summary of the results of our Post Lockdown Recovery Survey, completed by 65, 162 customers from 45 different … Read more
Measuring and evaluating is an integral part of continual improvement. Local authorities are required by the Government to complete this due to the major level of investment they provide. Measuring and evaluating is an integral part of continual improvement. Local authorities are required by the Government to complete this due to the major level of … Read more
According to Lumeo, Net Promoter Score (NPS) is the most used KPI for customer experience, with 2/3 of customer experience directors utilising the method. NPS has become the leading indicator for customer satisfaction but what is it? NPS begins with a fixed question; ‘How likely would you be to recommend us on a scale of … Read more
Feedback from customers, whether it be compliments or criticism – and how you act upon it – is one of the most important elements of good customer service. But it can be hard to know what customers really think of their experience, which is why Leisure-net Solutions, the leading provider of Customer Insight, Business Intelligence … Read more
What do customers really think? It can be hard to know what customers really think of the experience we provide in our health clubs and leisure centres, but when you run the customer feedback system for more than 400 sites across the sector, generating over 22,000 comments annually, you start to get a real feel … Read more
active-net 2019 Evening Speaker Announced active-net has confirmed Atlantic rower and mental health campaigner, Kelda Wood, as the after dinner speaker for its two-day event at the end of March. active-net is supporting Kelda’s 3,000 mile solo row across the Atlantic, encouraging delegates to engage in her epic row through following and sharing her journey. … Read more
April Feedback from active-net has been outstanding after this year’s event. We are really pleased to have supported such a worthwhile cause in DKMS whilst still retaining our core goal of networking and educational seminars. If you would like to find out more about the event, you can read our short review of active-net 2019 or … Read more
January We ran an insightful piece with Sports Management Mag in January after NBS research showed that many leisure facilities are still not reaching the lowest socioeconomic groups. Please click here to read more about this issue and how we suggest this can be combated learning from some of the successful pre-existing programmes to target other inactive … Read more
April We had a fanastic time at active-net 2018 with Steve Parry as our evening speaker, and followed this up with a great segment in S&PA Professional where Steve had the chance to speak about Total Swimming. Thank you for your support at our event! Thank you also to Paddy & Scott’s for joining us … Read more
January January has been an exciting time at Leisure-net as we see the pace pick up ready for active-net. This month we were excited to confirm that Steve Parry would be our evening speaker at the event. With a massive back catalogue of entertaining anecdotes and experience as an Olympian we are certain that he … Read more
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