Launched at active-net Open Water in October 2024, active-net, in partnership with the RLSS conducted research via Active Insight’s Consumer Insight Panel exploring drivers and barriers for Open Water. Download the Open Water insight release here. To learn more about how our Consumer Insight Panel can support your customer experience strategy, reach out to Jules … Read more

The 2024 Customer Experience survey will be released on November 14th to all local authorities and operator who participate as well as sector organisation and partners. This year’s survey shows some interesting changes to the 2023 survey with one example being a significant increase in the sector NPS to 28 from 22. Nearly 44,000 customers … Read more

In a year that has seen active-net celebrate its 10th anniversary, the networking event series has gone from strength to strength delivering more events across the wider physical activity and wellbeing sectors than ever before. With a programme set for 2025 that includes active-net National, Scotland, Private Sector, Open Water, Veg Net and an a … Read more

In a year of significant change, development and success, Active Insight had further cause for celebration at a recent event on Wednesday 16th October in London. Celebrating their 25 year anniversary, Active Insight planned a day of learning, coaching and networking for their closest partners, clients and friends who have helped to shape the organisation … Read more

We are seeking an energetic, results and values driven Partnership Executive to join our small, ambitious team. The ideal team member will be responsible for acquiring new business clients, managing existing accounts and driving revenue growth by delivering value-based solutions. This role requires strong interpersonal skills, the ability to develop and maintain client relationships and … Read more

As an opportunity for buyers and suppliers to come together, expand their networks, share professional best practice and celebrate the sectors growth, active-net has become a favourite on the Leisure sector’s calendar. But now celebrating its 10th year, the active-net brand is evolving, adding new events to the series, and broadening its approach. Starting out … Read more

In 1999, Mike Hill recognised an opportunity to support the leisure sector with cost effective market and business intelligence data. From that initial idea and small start-up business, it would have been hard to imagine that 25 years on, Active Insight would be the sector’s largest data provider. Now offering Customer Insight, Market Intelligence and … Read more

Active Insight are proud to partner with the Sport and Recreation Alliance in conducting the research exploring how communities value grassroot sports clubs. Using our Consumer Insight Panel, we were able to reach a national representative sample with our panel closing within 48hours. Please see full article below. To learn more about how our Consumer … Read more

As we begin a new year, as an industry it’s a great opportunity to reflect on the year just gone and analyse how we did and how we can improve – and how better to do that than with the 2023 Customer Experience Survey?

Pop your details below and we’ll be in touch soon with latest news and insight from the team here at Active Insight